Contact
Write to the desk that owns it.
Six addresses, each read by the people who handle that subject. Pick the closest one and your message starts in the right place.
Saw ZONIPAY* on your card statement? Buyer questions about a charge, an order or a refund have their own page.
Go to buyer help
01 Desks
Who to write to, and what to include.
Sales
Opening an account
sales@zonipay.com- Whether your catalog fits
- How pricing is set at review
- Moving from another provider
Include: your store URL, what you sell and your approximate monthly card volume.
Merchant support
Running your account
support@zonipay.com- Checkout, plugin or API questions
- Payouts, statements and reporting
- Changes to your business details
Include: your account email and, for an order, its order ID.
Compliance
Your storefront review
compliance@zonipay.com- A scanner finding you have fixed or want to discuss
- Whether a product or wording is allowed
- Reports of a store breaking our rules
Include: the finding reference from the email and the page URL.
Disputes
Chargebacks and unrecognized charges
disputes@zonipay.com- Merchants: evidence for an open dispute
- Buyers: a charge you do not recognize
- Suspected fraud on a card
Include: date, amount, last 4 digits of the card. Never the full card number.
Privacy
Your personal data
privacy@zonipay.com- Access, correction or deletion requests
- Questions about our privacy policy
- Data processing terms for merchants
Include: the email address your request concerns.
Security
Vulnerabilities and incidents
security@zonipay.com- A vulnerability in our site, checkout or API
- A phishing email using our name
- A suspected compromise of your account
Include: steps to reproduce. Please write directly, not through the form below.
02 Send a message